What is My511DFW?
My511DFW is a free, personalized service on the phone, mobile apps, and web that
allows you to customize 511DFW, your way. With My511DFW, you build your own 511DFW.org
home page or bypass phone menu options to go directly to your information. During
registration, you define and save up to six traffic trips, with names like "Home
to Work" or "Work to Gym", six transit trips, and identify up to six CCTV traffic
cameras you check most often. Then you can access incident information for those
trips on the 511DFW phone service 511DFW.org and the 511DFW Mobile Apps. Click here
for more My511DFW FAQs
Is the My511DFW service free?
My511DFW is the same as using 511DFW. It is free to sign up and use on the Web.
It is free on your landline phone, and on your cell phone, although depending on
your agreement, charges may be incurred when using plan minutes.
I need help with a specific My511DFW feature. Who do I contact?
How do I make a suggestion for the My511DFW system?
to provide us with your thoughts
and suggestions for improving the system.
What is the geographic coverage area for My511DFW?
The My511DFW service covers the same geographic areas as covered by the current
511DFW Traffic and 511DFW Transit systems. See the 511DFW
Traffic and Transit Conditions Map
for more information. You can set up
trips for only one or multiple calling regions within My511DFW.
Are there other My511DFW features planned?
There will be more personalization features coming for transit trips as well as
a site for use with mobile devices.
How many cameras can I select to be available on my personalized My511DFW home page?
You can choose up to six different camera views, and nickname them, for display
on your My511DFW home page.
Can I name my cameras anything I want?
Yes, within the maximum length of a camera name of 30 characters.
Can I get video streams instead of camera images?
Due to bandwidth issues, only camera image snapshots are currently available.
Why can't I see the traffic camera video on the "Manage Cameras" page
in my browser?
There may be times when a camera feed will be taken off-line for maintenance, technical
difficulties, or due to privacy concerns during incidents and emergencies. There
are other possible causes for lack of images, including incorrectly configured software
on your computer. It may be necessary to clear the browser cache. If you are still
experiencing difficulties, please Contact us
How often is the driving time information updated?
Driving time information is real-time and is updated as conditions change on the
roadway. However, you will only see changes to your personalized driving times trips
based on the refresh rate you have selected.
How are the driving times calculated for each trip?
Each trip consists of a number of roadways defined for the trip. Driving times for
each segment of the trip are calculated and then combined to create the overall
total driving time for the trip.
Can I choose a name for my trip?
Yes, you can choose an origin and destination name from the options in the pull-down
menu. We do not have the capability for the system to recognize custom names, however,
you should find the most common trip origin and destination names in the system.
Can I change my trip?
Yes. You can edit your saved information at anytime and change, delete or add a
Will My511DFW give me information on an alternate route for my trip?
The system will not provide incident information about a trip unless you request
the roadways associated with that trip. If you know an alternate route, you may
want to make that one of your six trips.
Can I use My511DFW on the phone?
Yes. During registration, you can save up to three phone numbers that 511DFW will
recognize. When calling 511DFW, the phone system recognizes My511DFW users via caller
ID and immediately asks for the name of a saved trip, set up during My511DFW registration
(e.g. "Home to Work"). My511DFW will respond with current traffic information for
your trip. If your phone number has caller ID blocked, you must say, "My 5-1-1"
at the Main Menu. The system will respond by asking you to enter your 10-digit phone
number. Upon recognition, My511DFW will ask for one of your trip names and provide
the current traffic information.
What My511DFW features are available on the phone?
Currently, you can access traffic and transit conditions, and where available, current
driving times for your saved trips via the My511DFW feature in the 511DFW phone
system by providing a trip name that you saved during registration (e.g. "Home
Why isn't the system recognizing my number from work?
Some businesses have an internal switching network and the number connecting the
call on the outside may differ from your desk line. Say "My 5-1-1" at
the Main Menu and verbally speak the number for your account to access your preferences.
You can also use the touch tone to enter your phone number.
Can I save six trips for each calling region for 511DFW?
No. You can save a total of six trips for the system as a whole. If you don't have
any trips saved in a calling region you are calling from, you will need to say "My
5-1-1" to access your information. My511DFW will check for trips only from
the calling region you are dialing in to.
Who can register for the My511DFW service?
Anyone can register for the My511DFW service. All you need is a valid e-mail address,
at least one phone number, and to agree to the Terms and Conditions of the My511DFW
Why do you need my name and e-mail address for registration and is this information
We need your e-mail address to identify you in the system and to communicate with
you to verify the account. Your information is kept secure and is never shared with
I didn't receive my confirmation e-mail to complete the registration process. What
The confirmation e-mail may have been incorrectly identified as SPAM by your e-mail
system. Check your junk e-mail folder to see if this has happened. If you don't
find it there, you may have entered your e-mail address incorrectly. If your e-mail
address was entered correctly, then you can
log into your account
and follow the instructions to resend the confirmation
to you by the My 511 service.
I registered for My511DFW but forgot my user ID and/or password. How do I retrieve
You can retrieve your password if you know the user ID you used when you registered.
Click on the Forgot your password?
link in the sign-in box on the My511DFW welcome page. There is no option to retrieve
a forgotten user ID.
Can I opt-out of the My511DFW service and have my account information removed?
Yes, please contact the 511DFW Feedback team firstname.lastname@example.org
with an e-mail requesting your My511DFW account be removed. Please include 'Unsubscribe'
in your subject line and your username and at least one phone number associated
with your account in the email, and a 511DFW associate will remove your My511DFW
account. When you choose to be removed from the My511DFW service, you will no longer
be able to access your personalized My511DFW home page or use the My511DFW features
on the 511DFW phone system unless you register again.
I registered for My511DFW and received my confirmation e-mail but the link isn't
If your link is not working, try to copy and paste it into a new browser window.
If it still is not working, please contact us
What browsers do you support?
The My511DFW system has been tested with Internet Explorer 6.0 and above, and Firefox
2.0 and above. Other browsers may also work but are currently not supported.
I have a wide screen display. Why does the My511DFW system only display in 1024-pixel
The width of the My511DFW web pages are currently fixed in order to better manage
the user experience and to provide maximum accessibility to the My511DFW features
available on the web.
Can I use My511DFW from any computer?
Yes. Any computer that has access to the Internet, a compatible browser, and security
settings to allow cookies will be able to access the My511DFW service on the web.
Do I have to log in every time I visit My511DFW?
The "Keep me signed in" feature can be used so that you do not have to
log in every time; simply check the box next time you sign in. Your browser security
settings need to allow for cookies. If the computer you are using is a shared computer,
such as one at a library, it is best not to set the "Keep me signed in"
I can't see the video from the traffic cameras I have selected. What's wrong?
There may be times when a camera feed is unavailable due to technical difficulties.
There are other possible causes for lack of images, including incorrectly configured
software on your computer. It may be necessary to clear the browser cache. If you
are still experiencing difficulties, please Contact
Why doesn't the phone recognize me as a My511DFW user?
There are several reasons why you may not be recognized as a My511DFW user when
calling the 511DFW phone system. These include: 1) calling from a phone other than
one you identified during registration, 2) your caller ID is blocked and cannot
be recognized by the system, or 3) a technical issue associated with your registration
for the phone system has occurred. If your caller ID is blocked, you will have to
say "My 511" at the 511DFW Main Menu and then type in your 10-digit phone
number when prompted. If you continue to experience this problem, please
to contact 511DFW for assistance.
I set the "Keep me signed in" option on my computer at work, but the My511DFW
service doesn't remember me when I use my home computer. What is wrong?
The "Keep me signed in" feature utilizes cookies that are stored locally
on your computer. This means that you will have to click "Keep me signed in"
for each computer you use.
I saved my traffic trip but I do not see it on my home page.
My511DFW displays trips on your home page in alphabetical order, so your most recently
added trip is not necessarily at the bottom of your trip list. Check your trip list
again and search alphabetically for your trip name. If you still do not see your
saved trip, please Contact us
Why haven't I received my confirmation e-mail, and what should I do?
The confirmation e-mail has been designed to be accepted by spam filters. However,
with high security systems, your spam filter might place the confirmation e-mail
in a bulk or junk folder, or it might not accept the e-mail at all. To have your
confirmation e-mail resent to you, sign in, and you will be directed to the "Unverified
User" page where you can request a new confirmation e-mail.
If after requesting a new confirmation e-mail and checking your bulk/junk folder
you still do not have the confirmation e-mail, we suggest:
1. You or your system administrator add "email@example.com" as an accepted
address to your spam filter.
2. Create a new e-mail address with Gmail or Yahoo or some other popular e-mail
system. We know these systems accept My511DFW e-mails, but some place them in the
junk folder so be sure to look there.
Commonly Used Terms
Where can I find a list of Commonly Used Terms?
Below is a list of Commonly Used Terms found througout the My511DFW Website:
Your favorite traffic camera views for display on your personalized home page. You
can nickname and save up to six different camera views.
There are a couple of ways that My511DFW will communicate with you via e-mail. The
first communication is a requirement. My511DFW sends a user verification e-mail
to you. The e-mail asks you to click a link to verify that your e-mail address is
active and is yours.
Keep me signed in
The My511DFW feature that saves your login information and status on your local
computer and allows for automatic login when visiting the site.
My 511 on the Phone
Personalized traffic trip information provided to My511DFW users over the phone
by calling 511DFW.
The 511DFW phone system recognizes My511DFW users via caller ID. You can enter up
to three phone numbers that 511DFW will recognize. Upon recognition, the 511DFW
Main Menu is bypassed and a My511DFW menu plays that asks for the name of any of
your saved trips, such as “Home to Work”. 511DFW will respond with current traffic,
driving times or transit information related to the trip.
If your phone number has caller ID blocked, you must say, "My 511" at
the Main Menu. The system will respond by asking you to enter your 10-digit phone
number. Upon recognition, 511DFW will ask for one of your trip names and provide
the current traffic, driving times or transit information.
My 511 on the Web
Personalized traffic trip information provided to My511DFW users on the web at My511DFW.org.
511DFW.org recognizes My511 users via a saved username and password. Once signed-in,
you are taken to your personalized home page, which displays your favorite traffic
trips and cameras. If you choose to stay signed-in to My11DFW, you will automatically
be taken to your personalized home page when you go to 511DFW.org or My511DFW there’s
no need to sign in each time.
A sequence of characters that must be provided along with a username in order to
gain access to My 511 features. A password must consist of between 6 and 15 alphanumeric
characters with no spaces.
Personalized Home Page
The home page of a registered My11DFW user. You personalize the page by creating
and saving favorite driving times trips, traffic and transit routes and cameras.
Look for other personalization features in the future.
Favorite traffic, transit, and Driving Time trips that you define and save based
on a starting and ending destination. These trips can be named using the set of
predefined name options (e.g. "Home to Work"). You can get current trip
information through My11DFW on the Phone and My11DFW on the Web.
The frequency with which the current information is updated on your personalized
home page. You can specify this setting in minutes.
The My511DFW features associated with real-time traffic conditions. These include
incident information, driving times, map views, and traffic cameras.
One of the possible routes that My511DFW generates when you create a driving times
trip between a starting and ending point.
If there is more than one possible route option for your trip, My511DFW asks you
to select the route you want to display first on your personalized home page and
play first when you call 511DFW and use My511DFW on the phone.
Note: My511DFW on the phone only plays a maximum of two route options per trip.
It will play your preferred route followed by the route with the shortest driving
The normal driving time for a preferred trip on a particular day of the week and
time of day. This driving time is based on historical information maintained by
the 511 system.
A sequence of characters used as identification when logging on to My511DFW. A username
must consist of between 6 and 15 alphanumeric characters with no spaces.